We provide impactful learning and development experiences.
Empowering leaders and improving conversations.

What we do

60% of management problems are down to poor communication. We know this impacts retention, engagement, inclusion and productivity.

We also know that organisations want to help leaders build trust and improve their critical conversations. This is what we do.

We help you evolve the quality of conversations in your organization to become the main source of competitive advantage in the 21st century.

Read our brochure and find out why organisations like Boots, EY, Swarovski, Mencap and KPMG trust us to help them have better conversations at work.

Conversational Wisdom Programmes

We provide impactful learning experiences that empower your people to become more effective in their workplace conversations. Our programmes raise their level of conversational skill and by doing so build a more human-centered, productive, and high performing culture.

Our approach

Our approach is based on four key principles which underpin everything we do


Values, philosophy and goals to provide direction and guide decision making.

Key people

Understanding stakeholders and groups essential to engage.

Learning journey

Determining the experience that participants will have.

Road map

Guidance on delivery across different channels.

In their words

"We worked in collaboration with The Conversation Space on a new and improved addition to our curriculum, which is all about supporting our people to have better conversations. Helen and Sara are great fun to work with, and bring lots of passion for the subject! We are still in the early stages of rollout, but so far our feedback has been very positive, with the business hoping to roll this out more widely throughout 2019. Our journey wasn’t always easy, given the changes within our landscape, and a number of competing priorities but we overcame these together and we are pleased with the end result!"

Charlotte Clarke
Learning & Development Manager / EY

View case study

"The response from our leaders has been overwhelmingly positive, with many saying it was the most impactful learning experience they’ve ever had. Already our leaders are putting their personal learning into practice, feeding this forward to their teams and driving positive change in their business areas. "

Adam Goodman-Smith
Leadership Development Manager / Boots

View case study

"Working with Emily and the Conversation Space at our International Women’s Day Event provided a real clear, consistent and engaging approach and framework for our colleagues. People left feeling like they had the tools and knowledge to face into conversations they may have previously avoided. This is one step on our approach to supporting our Women of William Hill and this investment in their development was invaluable – for women and the guys! I’d definitely recommend Emily and the team at the Conversation Space to support you and your businesses in putting the human touch into conversations"

Sarah Barnett
Leadership & Talent Manager / William Hill

View case study

"We worked with Conversation Space to design a bespoke session which helped our participants explore the value behind the Conversational Wisdom® model in building trusted relationships with their clients. Sara and the team were a pleasure to work with from start to finish. In building our session they were inquisitive, flexible and inspiring. The delivery was excellent and really focused on including the room in exploring their own definition of Conversational Wisdom® which worked for them. I would work with them again."

Christine Leitch
Senior Programme Manager / KPMG

View case study

"We invited The Conversation Space to run an afternoon workshop for us as part of our annual Associates and Senior Associates Conference in Bristol.   We wanted this group of employees to raise the level of conversational skills they have with their clients and understand how to have conversations that build and strengthen successful client relationships.   Emily Cosgrove worked with us before the conference to really understand our expectations and aims.  The event itself was delivered in an engaging, meaningful and interactive way; successfully allowing individuals the opportunity to employ the tools and techniques taught.  As well as it also being a great networking opportunity, delegates came away more confident in their ability to have better client conversations – thank you!"

Helen Wallwork
Development & Wellbeing Manager / Clarke Willmott

View case study
KPMG monochrome
KPMG monochrome

Case studies

Inclusion / Retention / Talent development

Sparkling debate

Retention / Talent development

The importance of being Ernst

Engagement / Performance / Talent development

Conversations in fashion

Collaboration / Engagement / Talent development

Mindful meetings