Why
KPMG came to The Conversation Space (TCS) with the aim of raising the level of conversational skill within a target group of Learning Partners. Rather than typical task-focused transactional conversations with their clients in which one person talks at another, the desire was for dialogue that included insight, challenge and respect.
What
TCS worked with KPMG to create and deliver a 9-month Conversational Wisdom® programme that provided a framework for:
- Knowing how to have conversations that build and
strengthen successful client relationships - Appreciating how you can adapt your stance and achieve extraordinary results
- Being able to role model great conversational skills
throughout client relationships - Enabling participants to employ tools and techniques in both 1-1 conversations and when facilitating group/team conversations
The programme was a combination of:
- Facilitated learning modules
- Action Learning & Supervision
- Pre and post workshop reading and activities
As well as understanding why conversations are critical to increasing engagement and innovation, the programme provided participants with the tools and methods to transform their 1-1 client and group meetings.
Impact
The outcomes for participants were:
1. A shift in routine patterns of interaction that make
conversations more inclusive, authentic and challenging
2. Leaving the programme with an ability to grow stronger client relationships, grounded in trust, honesty, and the potential to transform the way they work
