Transforming learning partner conversations at KPMG

Performance / Leadership development

Relationship: 2014 – now
Sector: Professional services

In their words...

"It was a revelatory journey & I have grown in confidence as a result. The content was new and delivered in an engaging & meaningful way. Rather than being positioned as development, this programme needs to be a requirement in order to do our job effectively."

Joan Egenes
Director of Learning / KPMG


KPMG came to The Conversation Space (TCS) with the aim of raising the level of conversational skill within a target group of Learning Partners. Rather than typical task-focused transactional conversations with their clients in which one person talks at another, the desire was for dialogue that included insight, challenge and respect.


TCS worked with KPMG to create and deliver a 9-month Conversational Wisdom® programme that provided a framework for:

  • Knowing how to have conversations that build and
    strengthen successful client relationships
  • Appreciating how you can adapt your stance and achieve extraordinary results
  • Being able to role model great conversational skills
    throughout client relationships
  • Enabling participants to employ tools and techniques in both 1-1 conversations and when facilitating group/team conversations

The programme was a combination of:

  • Facilitated learning modules
  • Action Learning & Supervision
  • Pre and post workshop reading and activities

As well as understanding why conversations are critical to increasing engagement and innovation, the programme provided participants with the tools and methods to transform their 1-1 client and group meetings.


The outcomes for participants were:

1. A shift in routine patterns of interaction that make
conversations more inclusive, authentic and challenging

2. Leaving the programme with an ability to grow stronger client relationships, grounded in trust, honesty, and the potential to transform the way they work

In their words...

"TCS have supported me in building a development programme for my team and continue to provide a supportive level of challenge which really helps ensure we make the most from the work we're doing. Aside from all of this it's always great fun to work together - thanks TCS for all your efforts."

Helen Buckwell
Senior Learning & Development Manager / KPMG

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