Conversation: The heart of post Covid-19 change

In our latest article for Training Journal, we explore how leaders need empathy and Conversational Wisdom® to navigate the seismic changes they currently face.

“Recognising our individual lived experiences during COVID-19 requires sensitivity and awareness”

In particular, we focus on the part that emotions play in how each of us show up in our conversations at work.  How they keep us safe, help us survive, thrive, and evolve. And what happens during a crisis, when emotions are heightened.

You can read the full article here.

If you would like to have a chat about how to develop the Conversational Wisdom® of your leaders and managers, please get in touch. 

By Emily Cosgrove

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