Lloyds Banking Group
Great workplace conversations at Lloyds Banking Group

Performance / Employee Experience

Relationship: November 2015 – February 2016
Sector: Banking

In their words...

"The Conversation Space provided invaluable support to our team in the development of an innovative learning solution to improve our organisations management capability. I was hugely impressed with the thoroughness they displayed in seeking to reflect our needs based on a relatively complex ‘problem’ statement as well as their patience and grounded modelling in respecting and working with the prevailing culture in our organisation. I wouldn't hesitate to recommend The Conversation Space as generous and deeply impactful experts in Conversational Wisdom®."

Rob Bravo
Senior HR Business Partner – Group Executive Functions / Lloyds Banking Group


Due to our depth of expertise on developing conversational capability within organisations, we were invited to provide consultancy and design support to the learning team at Lloyds Banking Group.

The aim was to build a programme designed to develop Line Manager capability so that participants were better able to engage hearts and minds through great conversations, and create an uplift in colleague and team performance.


In consultation with key stakeholders and internal trainers, The Conversation Space designed a programme that incorporated innovative approaches and employed the latest techniques and thinking in Conversational Wisdom®.

The comprehensive package of support included:

  • Full design of programme incorporating a 70:20:10 blend of learning
  • Development of detailed facilitation notes and all supporting materials
  • Alignment of content with internal competency framework
  • Consultancy on critical elements to programme success (peer action learning sets, marketing & sponsorship)
  • Evaluation
  • Coaching support for programme owner


Due to the success of the pilot, the programme is now being rolled out across the business and forms a core part of the Line Manager Academy.

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