Clarke Willmott
We need to talk: Client Conversations

Performance

Client: Clarke Willmott

Relationship: November 2018

Sector: Law

In their words...

"We invited The Conversation Space to run an afternoon workshop for us as part of our annual Associates and Senior Associates Conference in Bristol.   We wanted this group of employees to raise the level of conversational skills they have with their clients and understand how to have conversations that build and strengthen successful client relationships.   Emily Cosgrove worked with us before the conference to really understand our expectations and aims.  The event itself was delivered in an engaging, meaningful and interactive way; successfully allowing individuals the opportunity to employ the tools and techniques taught.  As well as it also being a great networking opportunity, delegates came away more confident in their ability to have better client conversations – thank you!"

Helen Wallwork
Development & Wellbeing Manager / Clarke Willmott

Why

Clarke Willmott is a leading law firm that takes pride in being different. Their strong reputation is built on genuine client relationships and exceptional people – each chosen for their industry knowledge and passion for their field, as well as their first-class legal credentials.

Each year, they hold an annual get together for their mid-senior level lawyers, and invited The Conversation Space to deliver an interactive workshop session designed to enable participants to become even more conversationally wise.

What

We designed an engaging 2.5 hour Conversational Wisdom®️ Masterclass to:

  • give participants the opportunity to understand what effective client conversations look like
  • develop their ability and increase their confidence to face into these necessary conversations
  • reflect on their own level of comfort/style
  • practice and refine their personal approach
  • get constructive feedback from their peers

The session focused on understanding the power of Conversational Wisdom®, building conversational courage, as well as sharing plenty of practical tips on how to have conversations that get results.

Impact

The session was a great success and enabled participants to have the opportunity to employ the tools and techniques taught straight away.

As well as it being a great networking opportunity where they could deepen their working relationships together, delegates also came away more confident in their ability to have better client conversations.

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